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14A/ Pure Street City
Measuring Success Across Key Business Perspectives
The Balanced Scorecard (BSC) is a strategic management framework that goes beyond traditional financial metrics to provide a comprehensive view of an organization's performance. It enables businesses to align their activities with their strategic goals and monitor progress across key perspectives.
This program explores the four critical perspectives of the Balanced Scorecard: Financial, Customer, Internal Processes, and Learning & Growth. Participants learn how to design and implement a Balanced Scorecard tailored to their organization's unique objectives and challenges.
The Financial perspective assesses the economic impact of strategic decisions, the Customer perspective focuses on customer satisfaction and loyalty, the Internal Processes perspective examines operational efficiency, and the Learning & Growth perspective measures employee skills and capabilities.
By adopting the Balanced Scorecard, organizations gain a holistic view of their performance, identify areas for improvement, and make informed decisions to drive success. This program equips participants with the knowledge and skills to implement and manage a Balanced Scorecard system effectively.